Frequently Asked Questions
Everything you need to know about shopping with FiveLeafs
What is the standard shipping time for FiveLeafs orders?
Standard domestic shipping typically takes 3-5 business days. For international orders, please allow 7-14 business days depending on your location and local customs processing.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Simply visit our Returns Portal, enter your order number, and print your prepaid shipping label. Items must be unworn and have all original tags attached.
Are your materials sustainably sourced?
Yes, at FiveLeafs we prioritize eco-friendly fashion. We use organic cotton, recycled polyester, and low-impact dyes in over 80% of our seasonal collections.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website. You can also view your order status by logging into your FiveLeafs account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.